Trends in Business Phone Systems ? Voice Over Internet Protocol ...

One of the most successful trends for small businesses is the integration of Voice Over Internet Protocol (VoIP), which offers an enhancement in communication between a business owner and their clientele. The technology behind VoIP allows users to move from the traditional analog systems of the past, into the trend of the future: using an Internet connection to make and receive telephone calls. This type of advanced technology hints at a win-win situation with an extended availability for clients, and a more streamlined business for all owners. VoIP has several advanced features over traditional telephone lines such as the ability to have only one system for several locations, thus sharing the phone system?s features such as voice-mail and call on-hold, as well as the ability to transfer calls from one location to another across long distances.

At its most simple purpose, VoIP technology converts a voice signal from a telephone into a digital signal that can then travel over the Internet. According to the Federal Communications Commission (FCC), depending on the type of VoIP service, users can make a VoIP call from a computer, a special VoIP telephone, or a traditional phone with or without an adapter. In addition, wireless areas located in airports, parks, and cafes ?allow users to connect to the Internet, and may enable the use of VoIP wirelessly.?

As the landscape of the telecommunications industry continues to shift with emerging trends, statistics show more businesses are switching to VoIP phone service. A leading telecommunications industry research company stated, ?forecasts indicate that VoIP will continue to experience high growth in the future as VoIP products become increasingly commoditized, and end users pursue gains in cost and efficiency.? This serves as a reminder that in the current economy, business owners are opting for products that will secure a return on investment (ROI) for the future.

Companies looking to survive for the present time, and thrive in the future, are eager to use products that will not have a huge impact on their out-of-pocket bottom line. One of the biggest decisions about VoIP business owners must face is the expense of replacing or upgrading existing phone systems, which traditionally, has not evidenced hard returns. However, FCC reports show that VoIP systems, ?show an enhanced savings opportunity over traditional service,? suggesting the validity of the initial costs and inconvenience.

When it comes to the bottom line about VoIP, surveys indicate it appeals to customers, ?for the opportunity to go digital, enhance features and customer communications, streamline communications patterns, and create virtual office environments, while generating a return,? ? With all certain to contribute to the financial success of any company invested in making a call to their future.

By: Anthony Diedrick

Source: http://www.maxawesafaris.com/communications/trends-in-business-phone-systems-voice-over-internet-protocol-voip

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